Privacy Policy

Aet365 (https://aet365.win) takes your privacy seriously. This Privacy Policy explains what information we collect, how it is used, who it may be shared with, and the steps we take to keep your data secure.

By using our platform or creating an account, you agree to this Privacy Policy. We recommend reading it carefully before you start using our services.

This policy applies to all aet365 services — including the website, mobile app, live chat support, and email communications. We believe your data belongs to you, and protecting it is our responsibility.

Aet365 only collects information necessary to operate and improve our services. The data we collect falls into three main categories:

a) Information you provide directly:

• Name, date of birth, gender, and nationality
• Email Address and Mobile Number
• Residential address and postcode
• Payment details (Mobile Banking/Nagad/Rocket number, bank account)
• Copy of national ID or passport for identity verification
• History of contact with the support team

b) Information collected automatically:

• IP Address and Device Type
• Browser version and operating system
• Time spent on the platform and pages visited
• Gaming history, bet amounts, and win/loss records
• Login time, logout time, and session details

c) Information received from third parties:

• Transaction verification data via payment providers
• Risk assessment data via fraud detection services
• Identity verification information processed through KYC verification services

Aet365 uses the data collected for the purposes listed below. Each purpose is specific and limited — we never use your data for anything beyond what is necessary:

Aet365 may use your information to send you relevant promotions and offers. You can opt out of marketing communications at any time.

Aet365 never sells your personal information. However, limited data may be shared in specific circumstances necessary for operating our services:

• Payment Provider: Required transaction details are shared with Mobile Banking, Nagad, Rocket, or your bank for payment processing.
• KYC / Identity Verification Services: Your identity is verified through a secure, trusted third-party provider.
• Fraud Prevention Services: Certain data may be shared with fraud detection services for analysis.
• Legal Authorities: Information is disclosed when required to comply with a legal order from a court or government authority.
• Business Successors: In the event of a business transfer or merger, data may pass to the new owner — however, they will be bound by the same Privacy Policy.

Aet365 follows industry-standard technology and processes to protect your information. Our security framework operates on multiple layers:

• Transport Layer Security (TLS 1.3): All communications between the website and servers are encrypted.
• AES-256 Encryption: All sensitive data stored on our systems is protected with high-grade encryption.
• Two-Factor Authentication (2FA): Option to enable an additional verification layer when logging into your account.
• Regular Security Audits: Regular system audits conducted by independent cybersecurity experts.
• Restricted staff access: Only authorized personnel have access to specific data.
• Firewall & DDoS Protection: Servers are protected against external attacks.

Please note that no one can guarantee 100% security on the internet. Keep your password strong, never share it with anyone, and contact support immediately if you notice anything suspicious.

Aet365 uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality and personalise your browsing experience. The types of cookies we use:

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.

As an aet365 user, you have specific rights over your own data. We respect these rights and do our best to fulfil them as promptly as possible:

• Access: You may request details of what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your data in certain circumstances (unless retention is required by law).
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Portability: You may request an export of your data in a readable format (CSV/JSON).
• Right to Opt Out of Marketing: You can opt out of marketing emails or messages at any time.

To exercise any of the rights above, please contact aet365's support team. We typically process requests within 30 business days.

Aet365 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified in any way.

Aet365 is intended solely for individuals aged 18 and above. We never knowingly collect information from or provide services to minors.

• Age is verified at registration and confirmed through identity documents during the KYC process.
• If a minor is found to have created an account, it will be closed immediately and all associated data will be deleted.
• If a parent or guardian suspects their child is using aet365, please contact our support team immediately.

Aet365 may update this Privacy Policy when needed. If changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Response Time: Responses are typically provided within 24–48 hours
• Live Chat: Chat with us directly via the chat button on the website

When submitting a data protection request, please use your registered email address and clearly state the nature of your request — this helps us assist you as quickly as possible.